Trust & Security

1. Security approach

SIVO CLOUD applies practical security controls across application, infrastructure, and operations. Our focus is to reduce risk, protect customer information, and maintain service continuity.

2. Access control

• Role-based access to internal systems and production environments.
• Restricted admin access on a least-privilege basis.
• Access reviews performed periodically for operational accounts.

3. Data protection

• HTTPS/TLS encryption for web traffic.
• Reasonable safeguards for stored business and customer data.
• Controlled handling of support and billing records.

4. Backup and recovery

We maintain operational backup and recovery practices aligned with business needs. Recovery procedures are reviewed as part of our maintenance operations.

5. Monitoring and incident handling

We monitor application and infrastructure health to detect issues quickly. If a security or service incident materially impacts customers, we provide updates through our support channels.

6. Responsible disclosure

If you discover a vulnerability or security concern, please contact info@sivocloud.com with reproduction details.

7. Compliance note

Certification programs are evaluated as part of our roadmap. Current legal and data handling commitments are described in our Privacy Policy and Terms and Conditions.