Privacy Policy

1. Who we are

SIVO CLOUD provides software products and technology services for business operations. This policy describes how we handle personal information when you interact with our website, support channels, and commercial processes.

2. Scope of this policy

This policy applies to personal information we process as an independent business for sales, onboarding, support, billing, and website operations. It does not replace the internal privacy obligations of our customers.

3. Data controller boundary

We do not intentionally collect, profile, or commercially use personal data belonging to our customers' end users (for example, your customers' customer lists) for our own purposes. Our relationship is B2B, and our core processing scope is limited to data required to provide contracted services to our direct clients.

4. Information we collect

We may collect the following categories of information:

• Business contact data, such as full name, company, work email, and phone number.
• Commercial and project scoping information shared in forms, calls, or proposals.
• Billing and transaction references required to verify payments and invoices.
• Operational website usage data, including IP, browser/device metadata, and page activity.
• Support and communication records for legal, security, and service continuity purposes.

5. How we use information

• To answer inquiries, qualify opportunities, and deliver proposals.
• To contract, deliver, and support software services.
• To operate billing, refunds, and dispute-resolution workflows.
• To improve website quality, reliability, and security posture.
• To comply with legal obligations and protect our legitimate business interests.

6. Legal basis

Depending on jurisdiction, our legal bases may include contractual necessity, legitimate interest, legal compliance, and consent where required by law.

7. Data sharing and subprocessors

We do not sell personal information. We may share limited data with vetted providers (for example, hosting, communications, analytics, and payment support tools) only to the extent necessary to operate our services.

8. Retention

We retain personal information only for as long as needed for contractual operations, support continuity, legitimate business records, and legal obligations.

9. Security safeguards

We apply reasonable technical and organizational controls, including access management and secure transmission practices. No system is completely risk-free, but we work to reduce exposure and respond promptly to material issues.

10. International transfers

If data is processed across regions, we apply commercially reasonable safeguards and contractual controls appropriate to the service context.

11. Your rights

Depending on applicable law, you may request to:

• Access, correct, or delete eligible personal information.
• Object to or limit certain processing activities.
• Request portability where legally applicable.
• Withdraw consent for optional communications.

To submit a request, contact info@sivocloud.com.

12. Minors

Our services are intended for business users and are not directed to children.

13. Policy updates

We may update this Privacy Policy periodically. Updates become effective when published on this page with a revised effective date.

14. Contact

For privacy-related requests, contact info@sivocloud.com.