Billing Support

1. Billing scope

This page covers billing-related requests for software subscriptions, setup fees, proposal-based custom work, invoice clarifications, and payment disputes.

2. Cancellation and renewal

• Subscription renewals can be canceled before the next billing cycle.
• Cancellation requests should include company name and billing reference.
• Charges already processed in an active billing period follow our Refund Policy.

3. Invoice and payment questions

For invoice copy requests, payment confirmation, billing correction, or tax-related clarifications, contact support with your invoice number and company details.

4. Duplicate or unfamiliar charge

If you identify an unfamiliar or duplicate charge, contact us within 30 days with transaction date, amount, and relevant references so we can investigate promptly.

5. Response targets

• Initial response target: within 1 business day.
• Standard billing resolution target: within 3 to 5 business days.
• Complex cases may require additional verification time.

6. Related policies

Billing decisions and refund eligibility are governed by our Refund Policy and Terms and Conditions.