Refund Policy

1. Scope

This Refund Policy applies to software purchases sold by DIGITEX COMMERCE SAS under the customer-facing name "SIVO CLOUD" through our authorized Merchant of Record provider, identified at checkout.

For eligible transactions, the Merchant of Record acts as reseller. Buyer rights, withdrawals, and related protections are handled in line with the applicable buyer terms and merchant policies presented during checkout.

2. Refund window

Customers may request a refund within 14 calendar days from the date of payment.

3. How to request a refund

To request a refund, contact info@sivocloud.com and include your company name, payment reference, and purchase date.

You may also request support through the buyer support channels linked in your purchase confirmation.

4. Processing time

Approved refunds are processed through the original payment method.

5. Duplicate or incorrect charges

If you were charged in error (for example, duplicate billing), contact us within 14 days of the charge date and we will investigate and process any applicable correction.

6. Support

For refund-related questions, contact info@sivocloud.com.

7. Changes to this policy

We may update this Refund Policy from time to time. Any updates become effective when published on this page.

In case of conflict between this page and mandatory buyer protections for merchant-processed transactions, the applicable buyer terms and mandatory law prevail.